Refund Policy
In short: your first plan is covered by a 14-day money-back guarantee. An unused renewal can be cancelled within 7 days. Unused Magic tokens are refundable. Domains are not.
1. Try before you pay
Every new account gets a 14-day trial and a number of free Magic tokens, with no credit card. We recommend building your website and checking the result before taking a paid plan. Most refund requests can be avoided by trying first.
2. First plan — 14-day money-back guarantee
If this is your first plan purchase and the service turns out not to suit you, request a refund within 14 days of payment. We refund in full, and you do not need to give a reason.
One fair exception: if the account was suspended for breaching the Terms of Service — for example building a gambling, adult, or fraudulent site — the payment is not refunded.
3. Renewals and additional plans
For any later plan purchase, you may request cancellation within 7 days of payment, provided the new term has not been meaningfully used — meaning no new AI requests have been run in that period. If part of it has been used, we calculate a pro-rata refund for the remaining unused time, at our discretion.
Plans do not renew automatically. You will never be charged without pressing Order yourself, so there is no recurring subscription to cancel.
4. Magic tokens
Magic tokens that are entirely unused can be refunded in full within 7 days of purchase. If some have been used, the remainder cannot be cashed out — Magic tokens do not expire, so you can still use them at any time while your account is active.
A Magic token spent on an AI request that was processed successfully is not refunded merely because you dislike the result. If a request fails because of a fault on our side, the Magic token is returned automatically.
5. Domains are non-refundable
Domain registrations and renewals are final. Once a domain is registered, the fee has already been paid to the registry and cannot be recovered by anyone, including us. This is standard across the domain industry, not a policy specific to us.
If a registration fails and the domain is never registered in your name, we refund the domain fee in full.
6. If the fault is ours
If a prolonged outage caused by us leaves your website unreachable, contact us. We will extend your plan by the length of the outage, or issue a pro-rata refund if you prefer that instead.
7. How to request one
Open the Help menu inside the panel and create a ticket, or send an email to support@websalabim.com. Include your invoice number and a brief reason. We reply within 2 business days.
Approved requests are processed within 5 business days. Funds are returned to the same payment method — the card, e-wallet, or bank account you used. How soon it reaches you depends on your card issuer or bank, normally 5–14 business days after we process it.
8. Purchases in US dollars
Dollar transactions are processed by Paddle as Merchant of Record. For those purchases, Paddle issues the invoice and carries out the refund. You can request one through us as described above — we pass it to Paddle — or directly with Paddle using the link in your invoice email. Paddle's buyer terms apply in addition to this page.
9. Consumer rights
This policy does not reduce any rights you have under the consumer protection laws that apply where you live. If the law in your country gives you broader cancellation rights, those rights prevail.
Questions about this page? support@websalabim.com or through the Help menu inside the panel.